Shipping policy
SHIPPING POLICY
Last updated: 27 August 2026
1. OVERVIEW
This Shipping Policy explains how Wagvora processes, dispatches and delivers orders.
We currently deliver only to eligible addresses within Australia unless another destination is expressly made available at checkout.
Please review the product page, delivery information and shipping charge shown at checkout before placing an order.
Nothing in this policy excludes, restricts or modifies any right or remedy available under the Australian Consumer Law.
2. FULFILMENT AND DISPATCH ORIGIN
Wagvora may use third-party suppliers, fulfilment partners and delivery carriers to process and deliver orders.
Some products may be dispatched directly from a fulfilment partner rather than from premises operated by Wagvora. Depending on the product and supplier arrangement, an order may be dispatched from within Australia or from an overseas fulfilment location.
If you need confirmation of the expected delivery range or dispatch origin before ordering, contact support@wagvora.com.
Wagvora remains the seller responsible for assisting customers with their orders, regardless of which supplier, fulfilment partner or carrier is used.
3. ORDER PROCESSING
Orders are subject to payment verification, product availability and address verification.
Processing times may vary by product and fulfilment partner.
Processing time refers to the period required to prepare an order for dispatch. It does not include the carrier’s estimated transit time.
Orders placed on weekends or public holidays may begin processing on the next business day.
We may contact you if further information is reasonably required to verify an order or delivery address.
4. DELIVERY ESTIMATES
Delivery times vary depending on the product, destination and carrier network. Regional and remote locations may take longer than metro locations. If your order is time-sensitive, contact support@wagvora.com before ordering.
Delivery estimates are provided in business days unless stated otherwise.
Delivery timeframes are estimates rather than guaranteed dates unless we expressly describe a particular service as guaranteed.
Delivery may take longer because of circumstances including:
- regional or remote delivery locations;
- carrier congestion;
- severe weather;
- natural disasters;
- public holidays;
- customs or border processing;
- industrial action;
- incorrect or incomplete address information;
- supplier or fulfilment delays; or
- other circumstances outside our reasonable control.
Where we become aware of a material delay, we will take reasonable steps to provide updated information.
We will not knowingly accept payment for a product that we do not intend to supply or know we cannot supply within the promised or otherwise reasonable timeframe.
5. SHIPPING CHARGES
Any applicable shipping charge will be displayed before you complete checkout.
We will not add an undisclosed mandatory shipping charge after your order has been placed.
Promotional free-shipping offers may be subject to conditions clearly displayed with the offer.
Unless clearly stated otherwise before purchase, customers ordering for delivery within Australia will not be required by Wagvora to pay an additional undisclosed import duty or customs charge after checkout.
Contact support@wagvora.com before paying any unexpected charge requested in connection with your order.
6. TRACKING
Where tracking is available, tracking details will be sent to the email address or phone number supplied with your order after dispatch.
Tracking information may take some time to become active after the shipping label is created.
Tracking updates are supplied by the relevant carrier and may occasionally be delayed or incomplete.
A tracking status showing that a label has been created does not necessarily mean the parcel has already entered the carrier’s delivery network.
Contact support@wagvora.com if your tracking information does not update for an unreasonable period or your order has passed its stated estimated delivery range.
7. SPLIT SHIPMENTS
Products within the same order may sometimes be dispatched separately because they are fulfilled from different locations or become ready at different times.
Where an order is split:
- you may receive more than one parcel;
- each parcel may have separate tracking information; and
- parcels may arrive on different days.
You will not be charged an additional shipping fee solely because we choose to divide an order into multiple shipments after purchase.
8. DELIVERY ADDRESSES
You are responsible for checking that your delivery name, address, postcode, email address and phone number are accurate before submitting your order.
Contact support@wagvora.com immediately if you notice an error.
We will try to update an address where possible, but changes cannot be guaranteed after processing or dispatch has started.
Where an order cannot be delivered solely because the address supplied by the customer was materially incorrect or incomplete, the customer may be responsible for reasonable redelivery costs where permitted by law.
We are not responsible for delays caused solely by inaccurate address information supplied by the customer. This does not limit your rights where Wagvora or its delivery provider caused or contributed to the error.
9. AUTHORITY TO LEAVE AND SAFE-DROP DELIVERY
Some carriers may offer authority-to-leave or safe-drop delivery options.
Where you expressly authorise unattended delivery, the carrier may leave the parcel at the nominated location without obtaining a signature.
Please choose a secure delivery location and follow the carrier’s instructions.
Authorising unattended delivery may be relevant when investigating a missing parcel, but it does not automatically remove any rights or remedies available under applicable law.
10. DELAYED ORDERS
Contact support@wagvora.com if your order has not arrived within the estimated delivery range.
Please include:
- your full name;
- your order number;
- your delivery address; and
- any relevant tracking information.
We will review the order and, where appropriate, contact the supplier, fulfilment partner or carrier.
If an order cannot be supplied within the promised timeframe or, where no timeframe was agreed, within a reasonable time, we will provide an appropriate solution. Depending on the circumstances, this may include:
- an updated delivery estimate;
- a replacement;
- cancellation of the undelivered order; or
- a refund.
Nothing in this section limits any right you may have under the Australian Consumer Law.
11. LOST OR MISSING PARCELS
A parcel may occasionally be delayed, incorrectly scanned or delivered to an unexpected location.
Before contacting us, please:
- review the tracking information;
- check around the delivery location;
- ask other occupants of the address;
- check with building management or reception where applicable; and
- review any delivery photograph or carrier notification.
If the parcel still cannot be located, contact support@wagvora.com promptly.
We will investigate with the relevant supplier, fulfilment partner or carrier and provide an appropriate solution based on the outcome and your legal rights.
A carrier marking a parcel as delivered does not, by itself, prevent us from investigating a genuine report that it was not received.
12. DAMAGED PARCELS OR INCORRECT ITEMS
Contact support@wagvora.com promptly if:
- your parcel arrives damaged;
- the product inside is damaged;
- an item is missing; or
- you receive the wrong product.
Please provide your order number and photographs of the product, parcel, shipping label and packaging where reasonably available.
Damaged, faulty, missing and incorrect products are handled under our Return and Refund Policy and the Australian Consumer Law.
13. REFUSED AND UNCLAIMED DELIVERIES
Where a parcel is refused, not collected or returned to sender, contact us so that we can determine the appropriate next step.
Where the delivery failure occurred solely because the customer refused delivery without a valid legal reason, failed to collect the parcel or supplied incorrect delivery information, reasonable redelivery or return costs may be deducted or charged where permitted by law.
No deduction will be made where the customer was legally entitled to reject the product or where the failure was caused by Wagvora, the supplier or the carrier.
14. INTERNATIONAL DELIVERY
Wagvora does not currently offer general international delivery.
Checkout will only accept destinations included in our active delivery area.
We may introduce additional destinations in the future and update this policy accordingly.
15. CHANGES TO THIS POLICY
We may update this Shipping Policy when our products, suppliers, fulfilment arrangements, delivery services or legal obligations change.
The policy applying when your order was accepted will continue to apply to that order unless a change is required by law or is more favourable to you.
16. CONTACT US
For assistance with delivery, tracking or a missing or damaged order, contact:
Wagvora
Email: support@wagvora.com
Please include your order number and relevant tracking information.